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Posted in News
February 11, 2021

Outage Feb 11th

Hello,

JakeITio Global was hit by a major outage on February 11th 2021, exactly from 04:58 AM to 05:13 AM (MEZ). In this time window of 15 minutes, all online presence of all JakeITio Global services was unavailable. This outage was caused by a number of serious events.

First a configuration redirection error on one of our webservers. We had to expand certain SSL Certicates to fix the issue. This would have normaly taken under 5 minutes of labour and result in a low donwtime of 2 to 5 seconds world-wide. The SSL Certificates where signed successfully.

This event was followed by a diffrent configuration error which stopped the webserver from starting. This error was hardly traceable. We had to replace the entire code in this configuration data.

DNS-Problems accurred temporarily.

We like to apologize for any caused inconvenience.

Your JakeITio Admins

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